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Product Questions

Warranty and Cancellations

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Questions & Answers

Product Questions

Is it available in a retail store? How is it different than a retail model?

The Simmons commercial product line is developed independently of our retail products and is engineered for optimum durability while providing maximum comfort and support.

Starting with the foundation(box springs), Simmons hospitality beds utilize EnduroTECH™  foundations designed specifically for hotel use and abuse.   This all-wood, durable commercial foundation provides premium support and strength for our hotel mattresses. Our exclusive EnduroTECH™ hospitality foundation is not available in our stores or retail outlets.

Simmons Hospitality Recharge® hotel beds are reinforced with a stronger gauge coil system showcasing our Beautyrest® independently Pocketed Coil® Springs as well as our high-density foam edge encasement engineered to prevent side sag  and culminating in the desired Simmons "Do Not Disturb" custom sleep.

Simmons Hospitality Recharge® mattresses also feature patented NANO-TEX® covers. NANO-TEX®, an inherently treated cover which repels stains and are moisture resistant, is a must in hotel environments and a great safeguard for your home use. 

When it comes to comfort, our trademark hotel offerings deliver both luxury comfort with the support and durability you came to love during your hotel visit.   Simmons commercial hospitality model are not sold in any retail store or bedding outlet.  

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What is a no-flip mattress?

A no-flip mattress is a mattress that never needs to be flipped. 

The Simmons Company introduced this revolutionary “building-block” design to the retail marketplace in January of 2000 after over 3 years of research and development.  Through rigorous testing, this design was proven to be much more durable than a conventional bed set. 

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What is a foundation?

A foundation is the name given to a rigid, non-flexing box spring.  The EnduroTECH™ foundation is standard across the entire Commercial product line and is the cornerstone of the no-flip design innovated by the Simmons Company.  The EnduroTECH™ foundation, which is available in an 9” standard height and 5.50” low profile height, is engineered for added durability and can support up to 2000 pounds. 

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Is there an advantage to using the EnduroTECHâ„¢ 9" high standard foundation versus the 5.5" high low profile foundation?

No, there is absolutely no difference in performance, feel, durability or price - it simply comes down to which height works best for your home application. 

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I already have a box spring that I can use; do I need to order a foundation with my mattress?

Unless you use a Simmons foundation, or a supportive, rigid, non-yielding, foundation you will void your Simmons warranty. Bed frames with slats are non-approved support systems. Mattress only pricing is $100-off of the set price.

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How thick are the mattresses?

The thickness of each bedding model is listed in the mattress description for each hotel property.

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Does the mattress require deep-pocketed sheets?

There is no standard thickness mattress, so you will need to make sure that the fitted sheet can accommodate the height of the mattress you purchase.

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What is a Mattress Protector?

A cover, not a pad that is made of a comfortable stretch fabric that is not only breathable and non-allergenic, but also fire retardant and waterproof.  These truly unique covers are impermeable to dust mites, bed bugs, mold and bacteria and add an unsurpassed layer of protection for your new bed set. 

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What is the difference between a Standard Size King and a California King?

The dimensions of a standard size King are 76" wide x 80” long, and the dimensions of a California King are 72” wide x 84” long.  Mattress thickness varies based on model purchased.

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Can I purchase a Queen set with a Split box spring (foundation)?

Yes, for an additional $100 charge. 

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Is a bed frame included with the purchase of a bed set?

No, we do not include a bed frame with the purchase of a bed set.

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Warranty and Cancellations

What is the warranty coverage?

Bed sets are covered under a direct Simmons 10-year, non-prorated warranty against defects in workmanship and materials. 

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Return Policy

All mattress and foundation sales are final – no cancellations, returns, refunds, or exchanges.

All mattresses and foundations are covered under our Simmons non-prorated warranty.  

All bedding accessory items may be returned for a full refund (less shipping fees) in its original, saleable condition within 30 days of receipt.  Unfortunately, and without exception, we will not accept returns on opened items.  Please send your package by an insured and prepaid method.  Shipping and handling fees are not refundable on returns. 

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Delivery

How long does it take to receive your bed set?

Due to the fact that each bed set (mattress & foundation) is made to order, it takes approximately 3-4 weeks from order placement to delivery of your new bed set. 

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