Return Policy

All mattress and foundation sales are final – no cancellations, returns, refunds, or exchanges.

Bed sets are custom made to order and are not restockable.

All accessory items other than mattress sets can be returned for a full refund (less shipping fees) in its original, saleable condition within 30 days of receipt.  Unfortunately, and without exception, we will not accept returns on opened items.  You will need to contact us for a return authorization at customerservice@guestpurchase.com.  

Terms and Conditions

·Simmons Hospitality beds are made exclusively for hotel guests.

·Prior to signing for the delivery of the bed, it is your responsibility to inspect the mattress and box spring/foundation carefully for damage that may have occurred due to shipping. While this does not happen often, if there is any type of damage, it is important that you refuse the bed and contact us immediately. We will do our best to deliver another bed to you as soon as possible.  Please note on the delivery agent form reason for return.

·Delivery is estimated 4 weeks or sooner after receipt of order.

·The bed carries a direct Simmons manufacturer’s ten year warranty for defects in workmanship.

·Deliveries are made Monday through Friday, between 9am and 5pm. When you receive a call from the delivery company, they will advise the day of delivery to your area. You will be provided a 4-5 hour window of availability.

·If you will not be home for delivery and someone else will be receiving the bed, please leave the inspection instructions with the person who will be signing for the bed.

·In the event of any unanticipated delays with your delivery, we recommend that you do not remove the old bed until you receive your new bed.

·After completing your order online you may be contacted within 24-48 business hours (Mon-Fri) regarding your purchase.  Credit Card payment will be processed at time of order.

·Please check your email order confirmation carefully to make certain that your order is correct. If there are any errors, please contact Customer Service immediately.

·Customer has 48 hours after placing order to change or cancel order without penalty.  After 48 hours, all sales are final. Beds are not returnable.

·International deliveries NOT available.

 No delivery available for Alaska(AK) or Hawaii(HI).

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